Offline Privacy Policy
Effective as of September 10, 2026.
Introduction
Welcome to Offline Media, Inc. ("Offline", "we", "us"). This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information when you use our website, mobile app, and membership services (the "Services").
Acceptance and Modifications
Your use of our Services indicates your acceptance of this Policy. We may update or modify this Policy at any time. Continued use of our Services after such changes constitutes your acceptance of the updated Policy.
1. Information Collection and Usage
Personal identification information. We collect personal information (name, email address, phone number, etc.) when you voluntarily provide it to us, typically through forms, registrations, or inquiries.
We collect only the information needed to provide our Services, typically your name, email, phone number, and payment details. Credit card details go straight to our payment processor and never touch our servers; we keep only the last four digits and billing address for support and fraud prevention.
Non-personal information. We may collect non-personal data such as browser type, device information, and usage patterns to improve our Services.
Location. The Offline app asks for your device location to show restaurants, bars, and Offers near you. Location access is optional and you can decline it; the app still works with a city you choose.
Nearby Alerts (optional). If you turn on Nearby Alerts, the Offline app uses your device's location in the background, including when the app is closed, to detect when you arrive at a place you have favorited. Location is evaluated on your device using the operating system's geofencing service. We do not record or transmit your location coordinates. When you arrive at a favorited place, the app notifies you and tells our servers which favorited place you visited so we can show the right perk. You can turn Nearby Alerts off at any time in the app under Settings, Privacy Settings, or by changing the app's location permission in your device settings.
Contacts (optional). If you use Find Friends, the app sends the phone numbers in your address book to our servers to check which of them belong to Offline members. We use them only for that match and do not store numbers that do not belong to members.
Photos (optional). You can choose a photo from your device for your profile picture. Only the photo you select is uploaded.
Push notifications. If you allow notifications, we send you membership updates, event reminders, and Nearby Alerts if you turn them on. You can turn notifications off in your device settings.
Analytics and crash reporting. We use analytics and crash reporting tools (for example Mixpanel, PostHog, Google Firebase, Customer.io, and Intercom) to understand how the app is used and to fix problems. These tools receive usage events, device information, and identifiers such as a device or advertising identifier. They act as our service providers and may not use this data for their own purposes.
Cookies. Our Services may use cookies to enhance your experience. You can choose to accept or decline cookies, but this may affect your use of our Services.
Advertising choices. You may opt out of receiving targeted online advertising on websites through members of the Network Advertising Initiative at http://www.networkadvertising.org/choices or the Digital Advertising Alliance at http://www.aboutads.info/choices. You may opt out of receiving targeted advertising in mobile apps through participating members of the Digital Advertising Alliance in the AppChoices mobile app, available at https://www.youradchoices.com/appchoices. Some companies we work with offer their own opt-out mechanisms and may not participate in the programs linked above. Your mobile device settings may also let you limit use of the advertising ID associated with your device. If you opt out of targeted advertising you will still see advertisements online, but they may be less relevant to you. You may also review additional options at https://policies.google.com/privacy/.
2. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. All traffic between your device and our servers is protected with SSL/TLS, and database backups are encrypted. We limit access to personal data to the people and service providers who need it to operate the Services.
3. Use of Information
Providing the Services. We use your information to operate your membership, process payments, deliver Offers and event tickets, and respond to your support requests.
Location-based features. We use your location to show nearby places and Offers and, if you turn on Nearby Alerts, to notify you when you arrive at a favorited place. We do not use location for advertising.
Communications. We may use your email address to send you service messages and, unless you unsubscribe, marketing communications related to our Services. We send text messages only to members who have separately opted in as described in Section 5.
Data analysis. We may use your information for internal business analysis to improve our offerings.
4. Sharing of Information
We do not sell or rent your personal information. We do not share your personal information with third parties or affiliates for their own marketing or promotional purposes.
Service providers. We share information only with the service providers that help us operate the Services (for example, payment processing, email delivery, text message delivery, analytics, and customer support tools). These providers may use your information only to perform services for us and are bound by confidentiality obligations.
Text messaging opt-in data. Your mobile phone number and your text messaging opt-in consent are never shared with or sold to any third party or affiliate. Everything else in this Policy about sharing information excludes text messaging originator opt-in data and consent.
Change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation), you expressly consent to Offline Media, Inc. transferring your information to the new owner or successor entity so that we can continue providing our Services. If required, we will transfer your data in accordance with the notification procedures under applicable data protection laws.
Legal compliance. We may disclose your information if required by law, to investigate abuse, or to protect our legal rights.
5. Text Messaging (SMS) Consent
How you opt in. You opt in to text messages from Offline Media, Inc. by checking the SMS consent checkbox on the Offline checkout page. The checkbox is unchecked by default and is optional. Checking it is not a condition of purchasing a membership. Providing your phone number by itself, signing up for a membership, or joining a waitlist does not opt you in to text messages.
What you will receive. If you opt in, you agree to receive text messages from Offline Media, Inc. related to your Offline membership, including replies to questions you text us and concierge messages that help you plan a night out using your membership (for example, planning questions, a link to your personalized plan, and check-ins about your experience).
Frequency and cost. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opt out. Reply STOP at any time to stop receiving text messages. We will send one final message confirming your opt-out.
Help. Reply HELP for help, or contact us at [email protected].
Privacy of your mobile information. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Your phone number and text messaging opt-in consent are used only to send you the messages described above.
6. Email Marketing
You can opt out of marketing emails at any time by using the unsubscribe link in any marketing email or by managing your communication preferences in the Offline app.
7. User Rights
You have the right to access, amend, or delete your personal data. You can delete your account and its data directly in the Offline app from Settings, or contact us at [email protected] for assistance.
8. Contact Information
For questions about this Policy or your personal data, please contact us at [email protected].
9. Age Verification and Children's Privacy
Our Services are not intended for children under 13 years of age, and no one under age 13 may provide any information to the Services. We do not knowingly collect personal information from children under age 13. If you are under 13, do not use or provide any information on the Services. If we learn we have received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have information from or about a child under age 13, please contact us at [email protected].