Help
Getting Started
Using Offers
- How do I redeem an Offer with the app?
- Having trouble redeeming an Offer
- How do I tell when I can use my Offers?
- When can I pick/repeat a restaurant again?
- What’s a Return Window?
- Why does my Offer have two different values?
- Can the value of an Offer change over time?
- Understanding Minimums
- Premium Offers
- Why does an Offer say "ineligible"?
- Why did I get a notification that my Offer is no longer available?
- Why you no longer see credit limits.
- How often are new restaurants added?
- Where can I find my Member ID in the app?
- Restaurant Review Explainer
Dining Out
Events
- How do Events work?
- Event Tickets in the App
- How do I check in to an event?
- How do I get charged for Events?
- How do event no-show fees work?
- What is your Event Policy?
- What can I expect at an event?
- Can I bring a non-member to an event?
- Can I use my guest's drink tickets if they don't show up to an event?
- Do I have to tip at an Offline event?
- Can I show up late to an event?
- Who can I contact when I have an issue the night of an event?
- Can I use my Offer during an Event?
- Why Might I Be Seated With Other Members at Seated Events?
Friends & Referrals
App Features
Your Account
Billing & Membership
- How much is it?
- How does billing work?
- When am I charged each month?
- What payment options do you accept?
- Why do you need my credit card information?
- I got a new credit card, how do I update?
- What happens if my credit card expires?
- Where can I see my subscription status?
- Can I upgrade to Annual?
- Can I skip a month?
- How do I cancel?