When you sign up for Offline, sometimes you will have a free trial. (Via a code or member referral). At the end of the trial, we will start billing your card unless you cancel.

For monthly subscribers, if you are charged after your trial and would like to cancel, you have one day from the trial end date to write in and cancel for a full refund. After that, you will have to cancel via the app which will end your account on the last day of the month you are canceling.

For annual subscribers, if you are charged after your trial and would like to cancel, you have up to 2 weeks to write in and get a full refund. After that, you will have to cancel via the dashboard which will end your account on the last day of your year-long annual plan period. We do not give partial refunds for mid-plan annual plan cancellations.

Each person is only eligible to receive one free trial. If you have already used a free trial offer, you will not be eligible for another free trial.

You can cancel your account at any time before the end of the current billing period or free trial. Cancellation will take effect at the end of the billing period or trial you are currently in and you will still be able to use your Offline membership.

We don't refund or credit for partially used billing periods.

If you are an annual plan member, you have a grace period of 2 weeks after your payment to cancel and get a refund. We do not offer refunds for annual plans beyond that.

Upon cancellation, you must pay any outstanding fees you may have accrued in the previous months. This usually includes but is not limited to extension fees and event ticket costs. Additionally, any credit on your account is forfeited and not available as cash.

We do not cancel monthly plans mid-month and if you cancel after the plan has already renewed, your cancellation date will be the 1st of the NEXT month. Monthly members do not have a grace period after any charges.

Users are prohibited from creating multiple accounts for the purpose of self-referral, or any other form of fraudulent activity intended to manipulate referral programs or incentives. Any such actions will result in account suspension, forfeiture of earned rewards, and potential legal action. We reserve the right to investigate and take appropriate action against any activity that violates the integrity of our platform.

If you would like your account and all info deleted, you can do this in one of 3 ways:

Offline does not have skipping on any plans as of July 2024. Offline is moving to a credit system like Audible or ClassPass. You'll get 2 credits each month that roll over. This will be visible in the app in September 2024 but August credits will be the first month credits roll over if unused.

Credits can be exchanged in the app to claim and Offer for a period of time. On the 1st of every month, any unused Offer claims you have will be cleared out and you will be able to claim another Offer with your credits.

Unused subscription credits roll over each month. There is a maximum of roll over credits you can accrue before you cannot accrue anymore. This will be in the app in September.

Bonus Credits are another type of credit that we give you that do not count toward your roll over maximum.

If you order the Service, you agree to pay the then-current applicable Service fee listed on the Site at letsgetoffline.com. Let's Get Offline will automatically bill your credit card submitted in ordering the Service on the date the Service is activated, and each month thereafter, until you cancel your Service. You hereby authorize Let's Get Offline to bill your credit card as described above. Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you are responsible for payment of all such taxes, levies or duties. If any fee cannot be charged to your credit card for any reason, Company may provide you, via email, notice of such non-payment and a link for you to update your payment information. If such nonpayment is not remedied within seven (7) days after receiving such notice of non-payment, then Company may terminate the applicable Service.

Subscription Billing Hold Policy: Upon signing up to our service, we may place a temporary hold on your payment card for your plan's subscription amount. This hold is used to confirm the availability of funds and secure your subscription, but it does not constitute an actual charge. Your card will only be billed at the end of your subscription period. Please note that while the hold is in place, the pre-authorized amount will be unavailable for other transactions but will fall off after a certain number of days (typically not more than 7). This policy helps ensure a seamless subscription experience while maintaining financial transparency and flexibility for our subscribers.

By consenting to receive communications, you agree to be contacted at any time of the day for any reason by SMS, Email, Phone, Push Notification or other, including, but not limited to, matters related to unpaid invoices. This agreement is essential for the timely resolution of any issues and the seamless continuation of operations.

Some Offer partners have an auto-gratuity added into your bill. This is noted in the Offer details in the App.

While the restaurants are our partners, they are their own, independently owned establishments and we unfortunately have no control over said establishments nor their employees. If you have a less than perfect experience at one of our partners, please let us know. We are happy to see how we can help.

Offers cannot currently be used more than once within a 15 month period. You must redeem the Offer in the app when receiving a credit at the restaurant.

SMS Opt-In Policy

By signing up for Offline or joining our waitlist, you agree to receive text messages from us, including but not limited to promotions, alerts, and updates. Standard message and data rates may apply.

Opt-Out:

Your privacy is important to us. We promise to keep your number confidential and use it only for the purposes stated here.

Our guiding principle is to collect only what we need. Here’s what that means in practice:

When you sign up for an Offline product, we initially ask for identifying information such as your name, email address, and phone number. That’s so we can and we can deliver your newsletter, send you invoices, updates, or other essential information. We use SMS for communicating in another way. Sometimes email isn't reliable and we'll sometimes send out SMS to make sure you know new things came out. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission either.

When you pay for an Offline product, we ask for your credit card and billing address. That's so we can charge you for service and send you invoices. Your credit card is passed directly to our payment processor and doesn't ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support. We store your billing address to mainly detect fraudulent credit card transactions via our payments processor, Stripe.

When you browse our marketing pages, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable and you are signed into our Services.

When you write Offline with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.

We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

We use a third-party analytic tool to understand what drives retention throughout our product. We capture things like when you have an offer assigned to you, when you use that offer, and when you or the partner review a piece of that offer. Additionally, we have preference information stored in our backend and the analytics system so we can develop different programs and decide how new products are working for users. We additionally track all email opens and clicks when you interact with our emails.

Our default practice is to not access your information. The only times we’ll ever access or share your info are:

To provide products or services you've requested. We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties. Having subprocessors means we are using technology to access your data. No Offline human looks at your data for these purposes.

To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will probably access your account information.

In order to help market Offline to new members, we will occasionally import your email address to marketing services like Facebook or Instagram to generate lookalike audiences.

To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.

When required under applicable law. If the appropriate law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring we share data, we have to comply. Otherwise, we flat-out reject requests from local and federal law enforcement when they seek data. And unless we’re legally prevented from it, we’ll always inform you when such requests are made. We have never received a National Security Letter or Foreign Intelligence Surveillance Act (FISA) order.

If Offline Media, Inc is acquired by or merged with another company — we don’t plan on that, but if it happens — we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Most data are not encrypted while they live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.

Our products and other web properties are operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

We reserve the right to modify, amend, or change the Terms of Service at any time without prior notice to you. Continued use of our service after any such changes constitutes your acceptance of the new Terms. Please review these Terms regularly to ensure you are aware of any changes and your continued compliance with them.

Internet and Data Usage Policy

When using the Offline service, whether through our mobile app, website, or any other platform, you are responsible for ensuring that your internet connection is sufficient to access and use our services. This includes, but is not limited to, mobile data, Wi-Fi, or home internet connections.

Data Charges and Overages

Offline is not responsible for any data charges or overages that may be incurred while using our service. These charges may include, but are not limited to, mobile data usage, home internet overages, or any other charges imposed by your internet service provider or mobile carrier. You are solely responsible for managing your data usage and any associated costs.

Responsibility

It is your responsibility to monitor and control your data usage while using the Offline service. We recommend that you check with your internet service provider or mobile carrier to understand any data limits or potential overage charges that may apply to your plan.

No Liability

Offline will not be held liable for any charges incurred due to data usage or overages while using our services. By using our service, you agree that any costs associated with your internet or data usage are your responsibility.

By purchasing a gift code from Offline, you agree to pay the full amount immediately at the time of purchase. All sales are final, and no refunds, cancellations, or exchanges will be provided. Gift codes do not expire and can only be redeemed for the products or services specified. Use of the gift code constitutes acceptance of these terms.