Some Offers may have Auto-gratuity included in your final bill. You'll know this beforehand by the label on your Offer. If it's there, this Offer includes auto-gratuity.
We definitely encourage you to tip above and beyond the auto-gratuity if you receive OUTSTANDING service!
Why did we do this? Couple reasons...
Here's the gist:
1️⃣ Auto-gratuity will only apply to dine-in Offers. No auto-gratuity for coffee or ice cream.
2️⃣ Restaurants who participate will apply 15%-20% auto-gratuity to your pre-discounted bill.
3️⃣ Some restaurants may opt-out. We'll show you which restaurants have auto-grat applied in the app.
Auto-gratuity supports local restaurants, Members, and Offline
Offline's Code of Conduct exists to keep members, restaurants, and Offline all aligned. When we need to make decisions as a company, we use that Code of Conduct as a guide.
Auto-gratuity is a great example of a win-win-win for Members, restaurants, and Offline.
Here's how:
1️⃣ Auto-grat ensures that staff receive tips on pre-discounted checks. Over the course of hundreds of checks, this adds up quick.
2️⃣ Auto-grat simplifies frustrating math for Members who are trying to tip.
3️⃣ Auto-grat demonstrates our values to new prospective restaurant partners, allowing us to partner with spots that you'll want to try + return to.