What’s a Return Window?

Return windows are the time you need to wait before using an Offer again at the same restaurant. They’ve always been part of Offline — and they’re one of the key ways we keep the program healthy for both Members and restaurants.

Offline is built so that restaurants profit from partnering with us — not lose money.

To make that work:

✨ Members get rewarded for trying new places

✨ Restaurants get a steady flow of new, high-intent diners

✨ Nobody abuses Offers by using the same discount over and over again

Return windows keep this balance in place.

Most of our partners are now on a 3-month return window.

That means: You can revisit your favorites more often than in the early days of Offline (when the default was 15 months!), but still not so often that it becomes unsustainable for the restaurant.

Some partners may have slightly longer windows depending on their business model — but three months is now the norm.

You can always see the return window for any restaurant directly in the app.

You’re encouraged to try new places, not fall into the same 2-restaurant loop. Offline is at its best when you’re exploring.

They get strong ROI and a predictable flow of guests — not the same people returning only when there’s a discount.

This balance keeps Offline sustainable so we can keep adding more local spots every month.

Nope! With unlimited access, you can use as many Offers as you want — you just need to wait before repeating the same one.

Think of it like this: Unlimited new experiences. Reasonable spacing for repeats.